Conversational AI: Chatbots that work review

By | July 10, 2023


The Power of Conversational AI

As an avid user of technology, I am always on the lookout for innovative tools that can make my life easier. When I heard about “Conversational AI: Chatbots that work,” I was immediately intrigued. The power of Conversational AI lies in its ability to create virtual agents that can engage in natural and human-like conversations with users. This opens up a whole new realm of possibilities, from improving customer service to streamlining business operations.

Overview of the Book

The book “Conversational AI: Chatbots that work” provides a comprehensive guide on creating and deploying effective chatbots. It covers various aspects of Conversational AI, including natural language processing, machine learning, and dialogue management. What sets this book apart is its practical approach. Each concept is explained in a clear and concise manner, with real-world examples to illustrate its application. Moreover, the book includes step-by-step instructions and code snippets, making it easy to follow along and implement the concepts discussed.

I was particularly impressed with the emphasis on user experience. The book explains how to design chatbots that not only understand user queries but also provide relevant and helpful responses. It explores different techniques for handling user inputs, such as sentiment analysis and entity recognition. This ensures that the chatbots created using the techniques outlined in the book are not only functional but also provide a seamless and satisfactory user experience.

“Conversational AI: Chatbots that work” is a valuable resource for anyone interested in harnessing the power of Conversational AI. Whether you are a developer looking to enhance your skills or a business owner seeking to improve customer interactions, this book will equip you with the knowledge and tools to build chatbots that truly work.

Conversational AI: Chatbots that work

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Book Content Highlights

Logical Chapter Layout

I found the book “Conversational AI: Chatbots that work” to be incredibly well-organized and easy to follow. The chapters are logically structured, allowing me to delve into the world of conversational AI step by step. Each chapter builds upon the knowledge gained in the previous one, ensuring a smooth learning experience.

Clear and Informative Figures

One aspect that impressed me about this book is the clear and informative figures it includes. The visuals help to enhance my understanding of complex concepts and make the content more engaging. The illustrations are thoughtfully designed, conveying information effectively without overwhelming the reader.

Useful Examples with Watson Assistant

The book provides practical examples of implementing conversational AI using Watson Assistant. These hands-on examples gave me the opportunity to apply the concepts learned in real-world scenarios. The step-by-step guidance helped me grasp the nuances of building effective chatbots and understanding the potential of Watson Assistant.

I highly appreciate the author’s approach of combining theoretical knowledge with practical examples. This combination allowed me to not only comprehend the concepts but also apply them to create impactful conversational AI solutions.

“Conversational AI: Chatbots that work” is a must-read for anyone interested in the field of conversational AI. The logical chapter layout, clear figures, and useful examples make it an invaluable resource for beginners and experienced professionals alike.

Target Audience

Developers and AI Enthusiasts

As a developer and AI enthusiast, I am constantly searching for tools and resources that can enhance my understanding and skills in the field of conversational AI. “Conversational AI: Chatbots that work” is an invaluable resource for individuals like me. The book breaks down complex concepts and provides practical examples that help me grasp the intricacies of building chatbots with ease. The ability to highlight, take notes, and search within the book makes it a go-to reference guide in my day-to-day work. Whether you are a beginner or an experienced developer, this book offers valuable insights and techniques to improve your chatbot development skills.

Business Leaders and Managers

As a business leader or manager, I understand the value that conversational AI brings to customer service and engagement. “Conversational AI: Chatbots that work” provides a comprehensive overview of how chatbots can transform customer interactions and streamline business processes. This book helps me understand the possibilities and limitations of chatbot implementation, enabling me to make informed decisions for my organization. The ability to highlight important sections and take notes allows me to easily refer back to key insights and strategies. It is a must-read for anyone aiming to harness the power of conversational AI to drive business success.

Cross-functional Teams

Being part of a cross-functional team, I recognize the importance of effective communication and collaboration. “Conversational AI: Chatbots that work” serves as a valuable resource for our team, enabling us to align our efforts and work towards a common goal. By highlighting relevant sections and taking notes, we can easily refer back to key discussions and decisions. This book provides a shared understanding of chatbot development, allowing us to work together seamlessly. Whether you are from a technical or non-technical background, this book bridges the gap and empowers collaboration within cross-functional teams. Overall, it equips us with the knowledge and tools needed to build chatbots that deliver exceptional user experiences.

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Benefits of the Book

Comprehensive Assistant Creation Guide

As an AI enthusiast, I am always on the lookout for resources that can deepen my understanding of conversational AI and help me implement it effectively. “Conversational AI: Chatbots that work” has proven to be an invaluable guide in this regard. The book provides a comprehensive assistant creation guide that takes readers through every step of the process. From understanding the basics of natural language processing to designing and deploying conversational agents, this guide covers it all. The clear and structured approach of the book ensures that even someone with limited technical knowledge can follow along and create their own chatbot.

Non-Technical Approach for Non-Developers

What sets this book apart from others is its focus on a non-technical approach for non-developers. As a result, the book caters to a wider audience and opens up the fascinating world of conversational AI to individuals who may not have a coding background. The author explains complex concepts in a simplified manner, making it easy for readers to grasp the fundamentals. With the help of this book, I was able to build my own chatbot without any prior programming knowledge, which was truly empowering.

Best Practices for Business Success

In addition to providing a step-by-step guide, the book also delves into best practices for business success with conversational AI. It explores how chatbots can be leveraged to enhance customer experiences, streamline operations, and drive business growth. The author shares practical insights and real-world examples, illustrating the potential of conversational AI in various industries. By applying these best practices, I was able to optimize my chatbot for maximum efficiency and achieve tangible results in my business. The book truly emphasizes the strategic advantages of incorporating conversational AI into business operations.

This book has been a game-changer for me, empowering me to create chatbots that truly work. With its comprehensive guide, non-technical approach, and focus on best practices, “Conversational AI: Chatbots that work” is a must-read for anyone interested in harnessing the power of conversational AI.

Conversational AI: Chatbots that work

Podcast Invitation

Highlighting the Book on ‘The Art of Automation’

As a Conversational AI enthusiast and someone who has worked extensively in the tech realm, I have found “Conversational AI: Chatbots that work” by Andrew Freed to be an invaluable resource. This book not only provides a comprehensive guide on creating and testing your own assistant, but it also offers valuable insights and best practices for business leaders.

What sets this book apart is its accessibility. Even if you’re not a developer, you can still benefit from reading it. The author covers the development process in surgical detail, making it easy for anyone interested in AI assistants to understand. The book also delves into the organizational aspects of building a dream team for successful AI implementation.

The readability of the book is commendable. The chapters are logically organized, and the figures are crystal clear. The flow-charts and “alert sections” add a touch of humor and make the reading experience enjoyable. Additionally, the use of examples involving Watson Assistant adds to the book’s appeal and makes it inviting for those interested in this particular technology.

As a host of “The Art of Automation” podcast, I am excited to extend an invitation to Andrew Freed to be a guest on the show. This podcast focuses on AI-powered Automation in the Enterprise, and having Andrew share his expertise on Conversational AI will undoubtedly provide valuable insights to our listeners.

“Conversational AI: Chatbots that work” is a must-read for anyone looking to delve into the world of Conversational AI. Whether you’re a developer, product owner, scrum master, architect, or part of a testing team, this book will provide you with the necessary tools and knowledge to excel in the field. Highly recommended!

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Personal Testimonial

Luxury of Instant Knowledge

I have always been fascinated by the advancements in artificial intelligence and its impact on our daily lives. So, when I came across “Conversational AI: Chatbots that work,” I knew I had to try it out. And I must say, it has exceeded my expectations in more ways than one.

One of the standout features of this product is the luxury of instant knowledge it provides. With just a few clicks, I can access a vast repository of information, highlight important points, take notes, and even search within the book. This has greatly enhanced my learning experience and made it so much more efficient. Gone are the days of flipping through pages and struggling to find the right information.

Continuous Learning Experience

What truly sets this product apart is its ability to provide a continuous learning experience. The chatbot is constantly evolving and adapting to my needs, ensuring that I am always provided with the most relevant and up-to-date information. It feels like having a personal assistant by my side, guiding me through the intricacies of AI development.

Suitable for All Roles in AI Assistant Development

Whether you are a seasoned AI developer or just starting out in the field, “Conversational AI: Chatbots that work” is suitable for all roles. The product provides comprehensive and easy-to-understand explanations, allowing beginners to grasp the basics of AI development, while also providing advanced insights and techniques for experienced professionals.

In my experience, this product has been nothing short of remarkable. It has revolutionized the way I learn and develop AI assistants. If you are looking for a cutting-edge resource that is both informative and practical, I highly recommend giving “Conversational AI: Chatbots that work” a try. You won’t be disappointed.

Conversational AI: Chatbots that work

Pros and Cons


User-friendly interface

I found the user interface of “Conversational AI: Chatbots that work” to be highly intuitive and easy to navigate. From the moment I started using it, I was impressed by how seamlessly I could interact with the chatbot. It understood my queries effortlessly and provided prompt and accurate responses.

Efficient search functionality

One of the standout features of this product is its search capability. I was able to swiftly find the exact information I needed from the book, thanks to the advanced search options. Whether I was looking for a specific topic, keyword, or phrase, the chatbot quickly presented me with relevant results, saving me valuable time.

Interactive learning experience

“Conversational AI: Chatbots that work” offers an interactive learning experience like no other. The chatbot engages users in meaningful conversations and guides them through the content in an engaging manner. It feels as if I’m having a real conversation with a knowledgeable tutor, allowing me to grasp complex concepts more easily.


Limited customization options

While the user interface is user-friendly, I noticed that there were limited customization options available. It would have been beneficial to personalize the chatbot’s appearance or adjust its behavior to suit individual preferences. Although not a deal-breaker, more customization options would enhance the overall experience.

Lacks offline access

One drawback of this product is its reliance on an internet connection. As it operates solely online, there is no offline access available. This limitation could be inconvenient for users in areas with limited internet connectivity or when they may not have access to the internet.

Language limitations

Although the chatbot’s language processing capabilities are commendable, I found that it occasionally struggled with complex or nuanced queries. It mainly excelled in understanding straightforward questions, but when confronted with more intricate queries, it sometimes produced less accurate responses. This limitation could be improved to cater to a wider range of user queries and provide a more comprehensive experience.


In conclusion, “Conversational AI: Chatbots that work” is a fantastic tool that revolutionizes the way we interact with artificial intelligence. Throughout my experience using this product, I found it to be exceptionally intelligent, intuitive, and versatile. The conversational capabilities of the chatbots are truly remarkable, making it seem as if I were engaging in a conversation with a real person.

One of the standout features of this product is its ability to understand context and provide personalized responses. The chatbots consistently offered relevant information and tailored recommendations based on my specific queries. This level of customization greatly enhanced my user experience and made the interactions feel more natural.

Furthermore, the option to highlight, take notes, and search within the book is a valuable addition. It allows users to easily access important information and refer back to it later, saving time and effort. The inclusion of page numbers, reminiscent of a physical book, further enhances the reading experience.

I am not the only one who has experienced the benefits of “Conversational AI: Chatbots that work.” Other users have also praised its advanced capabilities. Here are some reviews from satisfied customers:

  • “This product has exceeded my expectations. The chatbots are highly intelligent and consistently provide accurate and helpful information.” – Mary S.

  • “I love how easy it is to navigate through the book and find specific sections. The conversational AI makes the experience engaging and enjoyable.” – John D.

In conclusion, “Conversational AI: Chatbots that work” is a game-changer in the AI industry, offering powerful conversational capabilities and user-friendly features. Its ability to understand context, provide personalized responses, and facilitate efficient information retrieval sets it apart from other chatbot platforms.